Reception checks Ana in.
The stay opens in xPlay the moment the PMS says so. Nobody types it twice.
Without xPlayThe desk keys the guest into the TV system by hand. Or nobody does.
One stay. Two nights. Zero calls to reception.
What a room does when the TV, the guest's phone and your team run on xPlay. Scroll. The screen on the right is whatever Ana is looking at; the two counters move as it happens.Each moment shows the screen Ana is looking at; the two counters move as it happens.
Tuesday
The TV knows she has arrived.
Welcome, the Wi-Fi, the hotel's guide and services along the top, in her language.
Without xPlayA generic welcome screen that has said the same thing since the last refurbishment.
She scans the code. The hotel is on her phone.
No app store, no account. Room service, spa, housekeeping, the guide, the bill, in her language.
Without xPlayA laminated card and a QR code to a PDF of the menu.
She casts the show she was watching on the train.
Her own subscriptions on the big screen. Nothing to log in to, nothing left behind at checkout.
Without xPlay"How do I get Netflix on this?" The first call to reception.
Casting from Ana's iPhone
Episode 4 · 31 min left
HotelLive TVMoviesNetflixYouTubeCast
Dinner in the room: lamb chops, a mushroom soup.
The kitchen's menu, its photos, its hours, its prices. Charged to the room.
Without xPlayA call to reception, written on a slip, phoned through to the kitchen. Two chances to get it wrong.
Lipa's kitchen has it, with the room number on it.
The order is a task for the people who cook it. No phone call, no ticket printer, no retyping.
Works with Tasktell. Requests are fulfilled by your staff in Tasktell, the hotel team messaging app that turns messages into tasks, with automatic translation.
Without xPlayA slip on a spike. Nobody knows if it was seen.
Sent to the team. Confirmed a minute later.
The status on her phone is the status in the kitchen. She can message the hotel about it from the same screen.
Without xPlay"Is it coming?" The second call.
Delivered. The charge is on the folio.
Marked done by the runner. Posted to the room in the PMS.
Without xPlayThe runner tells the desk, the desk posts it at the end of the shift. Or forgets.
She books a Swedish massage for tomorrow at four.
Breza's lengths, pressures and prices. The spa sees a booking for 16:00, not a message to remember.
Without xPlayThe spa closed at eight. The booking waits until morning, if she remembers to ask.
Wednesday
Breakfast hours, pool hours, the shuttle to town.
The hotel guide, on the TV and on the phone, written once by the hotel.
Without xPlayThe folder on the desk, three years out of date.
The massage happens. The spa marks it done.
Seventy euros on the folio, without anyone walking to reception.
Without xPlayA paper voucher walks to reception.
"Could I have an extra pillow?"
Housekeeping gets it as a task. Done at 20:20. Nothing to charge, nothing forgotten.
Without xPlayA call, a note, and at handover: "who was on that?"
Messages
Could I have an extra pillow?Of course, on its way. Housekeeping
Extra pillowDone 20:20
She asks for a late checkout.
Reception accepts it from their phone. Twenty-five euros the hotel would not have sold at the desk.
Without xPlayAsked at the desk at eleven in the morning. Given for free to keep the queue moving.
Late checkout
Until 13:00 € 25.00
Accepted by reception€ 25.00
Thursday
Check-out. The room resets.
Her access ends, her cast sessions are gone, the TV goes back to the hotel's welcome. The next guest gets their own name on it.
Without xPlayThe TV still signed into the last guest's Netflix.
That was one room. You have 140.
Every screen in that stay is the TV you already own and the phone the guest brought. xPlay is the software in between.
What that stay replaced
Six calls, four slips of paper, one sale that never happened.
The call to reception
Every request starts as an interruption at the desk, and the desk is the bottleneck.
The slip of paper
Retyped, phoned through, spiked. Every handover is a chance to lose it.
The TV nobody updates
A proprietary system, paid for up front, that has looked the same for years.
The menu nobody sees
Room service, the spa, late checkout: they exist, and guests never find them.
Four vendors, one desk
TV, ordering, PMS and POS from different suppliers. Staff hold it together.
One platform
Three screens, one hotel.
The television
Welcome by name. Live TV, movies, Netflix, YouTube, casting. The hotel's services on the home screen.
The guest's phone
A code on the TV opens the stay in the browser. Room service, spa, housekeeping, the guide, the bill. No app to install.
The backoffice
Stays from the PMS, every request and its status, every TV, the team, reports. Content edited once, published everywhere.
Why xPlay
Software, not a hardware project.
Zero CapEx
A small device plugs into the TV you own. We replace it when it ages.
Revenue from day one
Services guests can see get ordered, from the screen they are already watching.
One vendor
TV, guest app, ordering and fulfilment in one place, connected to your PMS and POS.
Plug and play
Rooms go live as devices are plugged in. Any TV with HDMI, any phone with a browser.
In hotels today
Smarter rooms. Happier guests. Higher RevPAR.
3
properties live
600
rooms
224
orders a month
3,700
hours of TV a month
Contact
Watch a stay happen in one of your rooms.
We set it up on your TV, with your menu, then a pilot on one floor.
73% of travellers prefer to handle hotel services themselves. 92% of hoteliers say guests expect it. Sources: 2025 Hotel Tech Report; Oracle Hospitality in 2025, 2022.